​Terms And Conditions 

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We are WorksopSofas Limited, and we operate worksopsofas.co.uk. We are a limited company registered in England and Wales (registration number: 09449740) head office registered at Yew Tree Farm Mansfield Road, Hasland, Chesterfield, England, S41 0JL.

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1.1 In order to contact us, please use the details on our Contact Us page.

1.2 If we have to contact you, we will do so by telephone, text message or by writing to you at the email address or postal address you have provided to us in your order.

Terms

2.1 Please note that by ordering our products, you agree to be bound by these terms and conditions.

2.2 Before you submit your order with us, please carefully read through these terms and conditions. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract and what to do if there is a problem. If you think that there is a mistake in these terms, please contact us in order to discuss. We may amend these terms from time to time without notice.

Our Contact With You

3.1 All orders made through our website are subject to our acceptance. We will confirm your order has been placed successfully via email, telephone or text message, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product(s). This might be due to stock issues or because we have identified an error in the price or description of the product.

3.3 Our website is solely for the promotion of our products to certain areas of the UK. Please see our Delivery section for more information about where we deliver. Please read the page before placing your order as your delivery address may be in an exclusion zone or incur an extra charge.

Your Rights To Amend

4.1 If you wish to amend your order please contact us at least 48 hours before your delivery is due. We will advise you if the change is possible. If there are any changes to your order due to the requested change, such as the price of the goods or delivery lead time, we will inform you and confirm you still want to go ahead with the requested change. Once confirmed, we will email you a confirmation of the changes you have made.

Products

5.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the product’s colours accurately, we cannot guarantee that your device will display the colours accurately relative to the colour of the product. Your product may vary slightly from the displayed images. Your monitor and screen settings can heavily affect how the colours of our products may appear for you on our website.

5.2 Although we make every effort to be as accurate as possible, our products are handmade and as such, there may be slight variations in the dimensions we display on our website.

5.3 If you buy the same products at different times we cannot guarantee they will match in colour and size due to variations between production batches.

5.4 Whilst every care is taken to ensure the dimensions on our website are correct, we do operate a 3% tolerance of the dimensions advertised.

Delivery

6.1 Deliveries within 15 Miles of the shop are free, anything further afield will incur a cost which will be discussed before purchase. The delivery charge is non-refundable once the item has been despatched from our warehouse. If you miss a delivery, you will have to pay the delivery fee again. If you return your item for a refund, your delivery fee cannot be refunded, additionally, if you reject the delivery the delivery fee cannot be refunded in this instance also. You can find more information about delivery and charges on our delivery page.
6.2 We will contact you to agree a delivery date for your product(s) once you have placed your order and it is confirmed. Our delivery vans visit certain areas on specific days of the week, so your delivery will be arranged for the first available day when we deliver in your area. Please use our postcode checker to find the delivery day for your area. If the product you ordered is out of stock, we will arrange delivery for the next possible delivery day in your area depending on the arrival date of your product.
6.3 We advertise that we are able to deliver to customers between 1-3 Weeks, this is dependent on stock availability and location of delivery - this will be discussed when arranging either purchase or delivery. We will do all we can to arrange a delivery to suit you and as soon as possible.

6.4 Deliveries usually take place between 10am and 5pm and the drivers will attempt to call you before arrival. We always endeavour to deliver within the agreed time frame and date, however, there are rare occasions when factors outside of our control hinder our ability to do so. These factors include but are not limited to vehicle breakdowns and traffic issues. There may be occasions when our delivery team will therefore arrive earlier or later than the expected time. If rare occurrences like this take place, we will always endeavour to keep you informed.

6.5 We hold no responsibility for delays outside of our control. If unforeseen circumstances do arise, we will contact you to explain the situation. In the event of long delays, you have the right to cancel your order and receive a full refund for any products paid for and not yet received. In rare circumstances, we may have to cancel your order entirely, in which case we will refund you in full.

6.6 The buyer will inspect the goods upon delivery and will notify the seller immediately of any damages or shortages. Any damage to the goods should be notified to the seller immediately and signed as damaged on the courier’s paperwork. No claims can be made for any goods signed for as received in good condition. If you, the buyer, fail to comply with this clause the seller will not be held legally liable in any respect of complaint which should have been brought to our attention within the time period stated above.

6.7 For sofa orders delivered within 15 miles, as part of the paid delivery service, we offer assembly at the point of use and this will be carried out by our two-person delivery team. If you delivery is over 15 miles away please confirm if you require one or two man delivery. Please choose your room before the delivery team arrives, as they are not contractually bound to move the sofa to another location once the sofa is in place. Please also create a clear path from the entrance to the room of choice to allow our delivery team to operate safely and reduce the chance of damage to the sofa. Our delivery team have been trained to handle and transport furniture carefully, safely and efficiently; and on rare occasions, they hold the right to refuse this service where safety to them or the products are deemed to be at risk.

6.8 Please measure your access to ensure the furniture can be delivered. The vast majority of the time we are able to deliver through any standard UK door, however, depending on the product or access route, the product may not fit through an entrance. When this occurs, we will usually take the product back to our warehouse and a member of the sales team will contact you and advise on a product that will be more likely to fit through your entrance. You have the right to accept delivery if the product will not fit through the entrance however, when accepted, we are not liable for any damage caused thereafter to the property or product.

6.9 LIMITS ON DELIVERY

• 6.9.1 A responsible adult (18+) must be available to supervise and accept delivery.

• 6.9.2 We will only deliver to ground floor residences, or to first floor where access is easy, or to higher floors where there is an adequate and working lift. If delivery is required to higher floors and there is no lift or the lift is not big enough to take the items, we will deliver to the ground floor only and ask that you get help in taking the products upstairs.

• 6.9.3 Your property must be within 100m of a road or hard-surfaced track.

• 6.9.4 You must ensure it is safe for the order to be delivered to the relevant room in your house.

• 6.9.5 Changes to your order, including your delivery details, must be requested at least 2 working days before your scheduled delivery date. We cannot guarantee that any changes requested after this time can be honoured, and this may affect your delivery date.

• 6.9.6 Only sofas and sofa beds will be delivered to the point of use within your property, provided there is safe and suitable access as per clause 6.9.2. Our delivery personnel will not be responsible for any disassembly or removal of existing furniture.

• 6.9.7 Flatpack items - Contact us to discuss assembly and delivery options before purchase. 

 

6.10 A re-delivery fee may apply if:

 

• 6.10.1 Nobody is present at your delivery address to accept delivery during your agreed delivery window.

• 6.10.2 You cancel or re-arrange the delivery date within 48 hours of the agreed delivery date.

• 6.10.3 There is no safe means of access to the place of delivery or we are otherwise unable to deliver because of the limits in 6.7

 

6.11 If you have employed a third-party to collect your order from us and deliver to you, or you are collecting the products yourself, we will not be liable for any damage to the product once it leaves our warehouse. You can contact us to arrange collection from our premises during working hours.

6.12 We hold the right to cancel your order if you are in breach of the contract as stipulated below:

6.12.1 If you do not provide us with the necessary information that enables us to deliver the products to you.

6.12.2 If you do not make payment by the due date.

6.12.3 If you do not agree to a delivery date within a reasonable period of time from the date of placing your order.

6.12.4 As part of our paid delivery service, we deliver and set up your sofa inside the property. In the unlikely event that your property does receive any damage, we are unable to reimburse any costs to repair or replace any item. If you would prefer, our team can deliver to your doorstep instead.

Returns and Exchanges

7.1 You have a right to cancel your order within 14 days of receiving it. All returns must be approved by us within 14 days of delivery and subsequently returned to us within 14 days to our warehouse. We will not process any returns after 14 days.

7.2 Please request your return by calling our team on 01909807200 and asking for the Customer Service team. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

7.3 If you place an incorrect order and would like to exchange the item for a different colour or variation, you will also have to follow the above procedure. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

7.4 Any damages to the product must be reported within 48 hours of delivery or WorksopSofas Ltd will not be held liable.

7.5 If an item is sent back damaged or used, we have the right to only refund back the resale value. This can be up to 100% if it is deemed unsellable, so please be careful and cautious when returning.

7.6 A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days. 

7.7 Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.

If There's a Problem With The Product

8.1 If there is a problem with your product(s) and you let us know about it:

8.1.1 Within 30 days of delivery, and it was recorded on delivery - you are entitled to a collection with refund, or a replacement. This doesn't constitute for partial deliveries or if any parts are missing, they will instead be sent to you as a matter of priority. If within 30 days of delivery and a fault was not recorded on delivery we may need to investigate further. For example sending a technician to investigate, before we can offer a resolution.

8.1.2 within the first 6 months from delivery, we will attempt to repair the item or organise a replacement; and any damage will be assessed by a third party furniture servicing and repair company to ascertain the cause and extent of the damage.

8.1.3 after the first 6 months, it’s your responsibility to prove that it’s faulty and that any problems are a manufacturer fault.

8.2 If you let us know about a fault with your order, we may need you to provide evidence of the fault, and we may need to carry out an inspection of the goods at your property, using an independent third party to determine the cause of the fault. We will also review the fault against any evidence regarding what condition your order was in at the point of delivery.

8.3 We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms will affect your legal rights.

8.4 All brand new products come with a 1-year manufacturer’s guarantee, excluding ex-display models, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects or any defects which may arise, under normal use, through faulty factory workmanship, including sofa bed and recliner mechanisms. For more detail see our Warranty Page. This does not affect your legal rights.

8.5 If a faulty product needs to be returned, and is proven to be a manufacturer fault, then there will be no additional charges for delivery.

8.6 Ex display models are not subject to our manufacturer’s guarantee unless specifically stated, as they will have been used for some time. These models may have some damage which is taken into account in the price. You should carefully inspect any ex display models to ensure you are aware of any issues. This does not affect your legal rights.

8.7 In the event of a complaint from a sale where finance was the payment method we will work to resolve this in-house with you and in line with the Financial Conduct Authority (https://www.fca.org.uk/) & Financial Ombudsman Service (https://www.financial-ombudsman.org.uk/) requirements.

8.8 Deductions can be made to your refund for excessive wear and tear or non - manufacturing related damage. In the rare instance that this happens, we would get in touch with you to advise of the deduction once the returned product has been thoroughly inspected.

8.9 As a furniture company, we take the Consumer Rights Act of 2015 very seriously. We understand that our customers have the right to expect their furniture to be of satisfactory quality, fit for purpose, and as described. If any of our products are faulty, we encourage our customers to exercise their right to reject the item and request a refund or replacement. We will always aim to resolve any issues as quickly and efficiently as possible, and we are committed to upholding our obligations under the Consumer Rights Act to ensure that our customers receive the high-quality products they expect and deserve.

Guarantee

9.1 The guarantee starts from the delivery date of the original product and offers cover against manufacturing defects on the construction of the frame and frame springs for 1 year.

9.2 There are some things that aren’t covered by your guarantee. For example, deliberate damage – like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business – only for use in your home.

9.3 Your 1-year guarantee only belongs to you. So, if you sell or give away your sofa, the warranty ends.

9.4 Please be advised your 1 year guarantee only includes 1 exchange where required/necessary. If your item is replaced/exchanged the new item will not hold a guarantee. This does not affect your statutory rights.

9.5 As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.

9.6 The guarantee is subject to the following conditions: The furniture has been installed by WorksopSofas Ltd in the U.K. You have properly cared for and used the goods and followed any instructions provided by us, particularly in the case of gloss and high sheen furniture. The furniture has been used for normal domestic purposes only. The guarantee is personal to you and is not transferable. The furniture has not been altered, or interfered with, by any other persons not authorised to do so by WorksopSofas Ltd. Any repair work must be undertaken by WorksopSofas Ltd or our appointed agent. This does not include the fitting/replacement of the items listed below which are not covered under our guarantee. Any parts removed during repair works that are subsequently replaced become the property of WorksopSofas Ltd.

9.7 The guarantee does not cover: Any damage caused by wear and tear – this includes flat or saggy cushions. Natural colour fading caused by prolonged exposure to direct sunlight. Movement of wardrobe infill or worktop caused by the natural movement of the house’s structure for installations over 30 days old. This also includes the settlement of furniture if fitted on top of the carpet. Fitting of any small item replacements, for example, handles, hanging rails, etc. Electrical and light fittings, bulbs, mirrors, and glass. Door and drawer adjustments and caulking, refitting of drawers removed from drawer runners. Accidental damage caused as a result of unexpected and non-deliberate action. If the furniture is required to be removed from the room’s structure the warranty does not cover re-decoration or damage to flooring. This will be the responsibility of the consumer to make good. All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc. Any fitting issues reported outside of 30 days from original installation date

9.8 Please note: We shall at our discretion repair, replace or reinstall parts as required. Due to natural colour fading on your existing furniture there may be a slight colour variation or plumper cushions in any items replaced which is out of WorksopSofas's control.

9.9 5 Year Structural Frame Guarantee. Brand NEw hardwood sofa frames are guaranteed against manufacturing defects when notified to us within 5 years from the day of delivery. The defects must be an inherent manufacturing defect in the structural hardwood framework of the sofa and this will be ascertained by an independent body such as Castelan or Homeserve. Inherent manufacturing defects do not include boards, springs, padding, mechanisms, mattresses or upholstery. The guarantee does not cover general wear and tear and we will not accept any liability for damage caused by accidental damage or improper use. You can make a claim via the guarantee Claim Form on the guarantee page. AS A CONSUMER YOU HAVE STATUTORY PROTECTION REGARDING FAULTY OR MISDESCRIBED GOODS OR INADEQUATE SERVICES SUCH AS INSTALLATION. THESE TERMS DO NOT AFFECT THOSE RIGHTS. If you have any questions, please feel free to contact us directly by email at worksopsofas@yahoo.co.uk

Pricing and Payments

10.1 All prices listed are inclusive of VAT.

10.2 We endeavour to provide the correct pricing in product listings on all platforms we operate, including the website.

10.3 The price displayed at the time of your order will be the price you receive and is secured when payment is made. If pricing changes after you’ve secured your order, this will not affect the price you have received.

10.4 If you are securing a price through our finance provider then this occurs when paying your deposit and will not be affected by any price increases thereafter.

10.5 If a price was displayed in error, we will contact you to inform you, cancel the order and issue a full refund.

10.6 We only accept payments in UK Pounds Sterling (GBP)

10.7 We reserve the right to reject payments made by credit or debit cards that aren’t registered to the delivery address. This is in accordance with the anti-fraud rules employed by the payment systems we use, as well as the finance provider we partner with.

10.8 If utilising the finance provider’s services your contract is with them and not WorksopSofas Ltd, therefore, all queries relating to that contract should be directed to them and not us.

Privacy policy

Last updated: 27th Sept 2026

WorksopSofas operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").  This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With finance partners, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.

• Right to Delete. You may have a right to request that we delete personal information we maintain about you.

• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +441909807200 or email us at worksopsofas@yahoo.co.uk

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GDPR Web Statement

Introduction

The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.

The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.

Our Commitment

WorksopSofas Ltd (‘we’ or ‘us’ or ‘our’) are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR and the UK’s Data Protection Bill.

WorksopSofas Ltd are dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

Information Audit – carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.

Policies & Procedures – data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including: –Data Protection – our main policy and procedure document for data protection has been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.

Data Retention & Erasure – we have updated our retention policy and schedule to ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.

Data Breaches – our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.

International Data Transfers & Third-Party Disclosures – where WorksopSofas Ltd may store or transfer personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.

Privacy Notice/Policy – we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information. Obtaining Consent – we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.

Direct Marketing – we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.

Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via our website of an individual’s right to access any personal information that WorksopSofas Ltd processes about them and to request information about: What personal data we hold about them The purposes of the processing The categories of personal data concerned The recipients to whom the personal data has/will be disclosed How long we intend to store your personal data for If we did not collect the data directly from them, information about the source The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use The right to lodge a complaint or seek judicial remedy and who to contact in such instances.

GDPR Roles and Employees

WorksopSofas Ltd have appointed our Data Protection Officer (DPO) supported by other employees from across the business. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.